The goods are usually dispatched on the next working day after payment is received (unless stated otherwise on the product page). “Dispatch” means the moment the parcel is handed over to the carrier.
Estimated delivery time: 2–4 working days within Lithuania; international delivery typically takes 3–14 working days (calculated from the dispatch date). Delivery times are estimates and may vary due to carrier delays, peak seasons, customs procedures, weather, or local conditions.
Once the order has been dispatched, we always inform the buyer by email and provide a tracking number so the shipment can be monitored.
We pack all items securely to help prevent damage during transport:
Jewelry orders: Every order is packed in a protective shipping box and includes gift-ready packaging inside, so it arrives safely and is ready to be given as a present.
Homeware and larger items (e.g., tableware, decor): These are packed primarily for maximum protection during transit and may not include gift-ready packaging by default.
After dispatch, delivery is handled by the carrier. While we are not responsible for delays caused by the carrier or customs, we will assist you in tracking the parcel and, if needed, initiating an inquiry with the carrier.
Please ensure that the delivery address and contact details are correct. If a parcel is returned to us due to an incorrect/incomplete address, failed delivery attempt, or non-collection, any additional shipping costs for re-delivery may be charged to the buyer.
If an order is shipped outside the EU/EEA, the buyer is solely responsible for any customs duties, taxes (including VAT), import fees, and any related charges required by the destination country. These costs are not included in the product price or shipping fee and must be paid directly to the relevant authorities or carrier.
Returns
The buyer has the right to return the item(s) within 14 calendar days from the day the order is received, without giving a reason.
To request a return, please contact us in writing (e.g., by email) within 14 days and include your order number and the item(s) you would like to return. Proof of purchase is required.
After you notify us, the item(s) must be sent back within 14 calendar days. Return shipping costs are paid by the buyer if the return is due to a change of mind.
Once your return request is confirmed, we will provide the return instructions and shipping details individually.
Returned item(s) must be unused, undamaged, and in their original condition (and packaging where possible).
We recommend using a trackable return service. The buyer is responsible for the item(s) until they reach us.
Homeware & fragile items (tableware, décor)
Please pack returns very securely (ideally using the original protective materials). If an item is damaged during the return due to insufficient packaging, this may affect the refund.
Refunds
Once we receive and inspect the returned item(s), we will refund the amount paid for the item(s). Shipping fees are not refundable (except where required by applicable law). Refunds are made using the same payment method.
Refunds are typically processed within 14 calendar days after we receive and inspect the returned item(s).
Damaged during delivery / faulty items
If your order arrives damaged (including ceramics/tableware/decor) or faulty, please contact uswithin 48 hours of delivery and provide clear photos of the item and the packaging (including the outer box). Please keep all packaging until the issue is resolved. After review, we will offer a refund or replacement.
